AWS launches Amazon Quick AI assistant and expands Amazon Connect into four agentic solutions

AWS announced Amazon Quick, a new AI assistant for work with a desktop app, and expanded Amazon Connect into four purpose-built agentic AI solutions: Decisions (supply chains, now GA in US East and Europe), Talent (hiring, in preview), Customer (original Connect), and Health (healthcare administration). Each uses a humorphism design philosophy where AI acts as teammate rather than tool. Amazon Connect Decisions offers 24/7 automated supply chain planning with 25+ specialized tools. Enterprise customers like United Airlines reportedly went from concept to production in three months. Amazon Quick launched with Free and Plus pricing plans.