BILL plans 30% workforce cut as AI becomes top priority

BILL Holdings (NYSE: BILL) announced it will reduce its workforce by up to 30% by the end of Q4 FY2026, with CEO René Lacerte stating AI is now the company's singular No. 1 priority. During the Q3 FY2026 earnings call, Lacerte cited internal proof points: a QA AI agent now evaluates 100% of customer interactions versus 1-2% previously reviewed by humans, while providing real-time feedback to support staff. Restructuring charges are estimated at $30-60 million. The company also announced a $1.0 billion share buyback program. Stock had fallen roughly 25% year-to-date as of the announcement.